Merchandise Quality Guarantee
Your purchase from Touch of Gold is a quality piece of jewelry manufactured with utmost skill and care, using modern manufacturing techniques. We guarantee that if any gemstones fall out due to a manufacturer's defect, within a year of purchase, we will replace any gemstone up to .05cts at no charge and provide free labor. Damage resulting from misuse, lack of care or an accident and the effects of normal wear and tear are not covered by this guarantee. Watches purchased from us are covered under the manufacturer's warranty. A copy of these warranties will be provided upon request.
At Touch of Gold, we offer consistently low prices. In fact, on average, our prices are 40% to 70% less than U.S. retail prices. Since we are confident that you will like our products and prices we offer you a simple and easy return policy and guarantee. (view under return policy)
We maintain service centers in the U.S. to service any problems our customers have with jewelry purchased from us. If you have a problem with an item purchase from us, call our Customer Service Department at 1-718-841-7851 and they will advise you on what steps to take to get your jewelry repaired.
Money Back Guarantee
We proudly stand behind the quality of brand names and fine jewelry that we sell. If you are unhappy with any item you have ordered and received by mail, for any reason, we will gladly take back any unused item and refund you the original purchase price with no questions asked - if returned within 30 days of our invoice, excluding shipping & handling charges. In the unlikely event if we processed your order incorrectly or shipped you a defective item, we will gladly take back that item and credit you the purchase price, and original shipping costs. In addition, we will also cover the cost of your return postage and reimburse you for the same.
Our 30 day return policy is for online orders only.
Returning a Purchase
To return an item to Touch of Gold, please print out a Merchandise Return Form, fill in all of the information as best you can, and enclose the completed form in the box with the item(s) to be returned. You can call our Customer Service Department at 1-718-841-7851 and inform them of the return.
For your protection, please send all returns via insured mail.
If you are returning an incorrectly shipped or defective item, call our Customer Service department at 1-718-841-7851 for assistance and reimbursement of shipping charges.
Returning a Gift
If you are returning a gift, please make sure to print a Merchandise Return Form. Please complete the form in its entirety and include it with the items to be returned. When gift items are returned, we will credit the original purchaser's credit card or alternatively issue an in-store credit to be used in the future. If you are returning an incorrectly shipped or defective item, call our Customer Service department at 1-718-841-7851 for assistance and reimbursement of shipping charges.
Ship Returned Items to:
C/O TOUCH OF GOLD
29-B Front Street,
St. Maarten, (Dutch Caribbean)
Crediting Your Returns
Upon receipt of your return item and verification of the same, we will issue a credit to the original credit card used for the purchase. Please allow 3 to 6 weeks for items shipped back to be received by us. This is normal for items shipped to St. Maarten from the USA via USPS.
Touch of Gold may request personal information, including your name, shipping address, telephone number, mailing address, billing address, credit card number and expiration date etc. Touch of Gold collects this information to:
- Process a purchase
- Verify your identity for payment authorization
- Arrange shipping of your order
- Contact you regarding order status
- Send you product updates from Touch of Gold
- Enter you in sweepstakes (if you choose)
- Provide you with the best possible shopping experience
If you elect to participate in a Touch of Gold Sweepstake or promotion, Touch of Gold may share information with third parties associated with the running of such promotion. Generally these parties restrict the use of the information to the specific promotion. In cases where these third parties send you additional promotional material, you will have the opportunity to opt out.
Your name and address will not be sold to mailing-list firms.
Where Touch of Gold provides links to other third party sites (i.e. manufacturers of product we sell), we encourage you to read their privacy policies. Touch of Gold is not responsible for content or privacy on third party websites. Touch of Gold also does not assume any responsibility or liability for actions, product and content for any and all of these third parties.